Privacy Policy

Luxe Group Hotels

Effective Date: July 2026

At Luxe Group Hotels, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains what information we collect, why we collect it, and how we protect it.

1. Information We Collect

Personal Details Full name, identity or passport number where required.
Contact Information Telephone number, email address and residential address.
Booking Details Booking history, payment information and guest preferences.
Vehicle Information Vehicle registration details where applicable.
Security CCTV footage captured in public areas of our hotels.
Communications Correspondence and communication records relating to your enquiries or bookings.

2. Why We Collect Your Information

Process reservations and bookings.
Verify guest identity.
Process payments securely.
Communicate regarding reservations.
Comply with legal and regulatory obligations.
Improve guest experiences and hotel services.
Maintain hotel safety and security.
Respond to guest enquiries and support requests.

3. Payment Information

Payments made through PayFast or other trusted payment providers are processed using industry-standard encryption and secure payment technology. Luxe Group Hotels does not store your full debit or credit card details.

4. Sharing Your Information

Your personal information is never sold, rented or traded.

Where disclosure is required by law.
With secure payment providers.
With law enforcement where legally required.
With trusted service providers assisting us in delivering our services.

5. Security

We implement appropriate technical and organisational safeguards to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse visitor behaviour and provide a better browsing experience.

7. Your Rights

Request access to your personal information.
Request corrections to inaccurate information.
Request deletion of your information where legally permitted.
Withdraw consent where applicable under POPIA.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Email
reservations@luxehotels.co.za

Website
www.luxehotels.co.za