Refund Policy

Luxe Group Hotels

Effective Date: July 2026

This Refund Policy forms part of the Luxe Group Hotels Terms and Conditions. By confirming a reservation, guests agree to the refund and cancellation terms outlined below.

Reservation Cancellations

More than 7 Days Full refund of your reservation.
3–7 Days Before Arrival A 50% cancellation fee applies.
Less than 72 Hours A 100% cancellation fee applies.
No Show Failure to arrive without notice will result in a 100% cancellation fee.

Early Departure

Guests who depart before their confirmed departure date may be charged for the remaining reserved nights. Any refund for unused nights is at the discretion of hotel management.

Refund Processing

Payment Method Approved refunds are processed back to the original payment method wherever possible.
Processing Time Refunds are generally completed within 7–14 business days, depending on your financial institution.

Non-refundable Bookings

Promotional rates, discounted offers, group reservations and event bookings may be designated as non-refundable at the time of booking.

Force Majeure

Bookings affected by circumstances beyond either party's reasonable control will be reviewed individually and fairly by Luxe Group Hotels.

Payment Provider Fees

Transaction and payment processing fees charged by third-party providers may not be refundable where permitted by law.

Need Assistance?

Email
reservations@luxehotels.co.za

Website
www.luxehotels.co.za